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Delivery and Returns Policy

Delivery Policy

Thank you for shopping at Haus of Linen.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on delivery & returns.

 

DELIVERY OPTIONS

  • All online purchases are delivered to your specified address through an appointed courier service.

  • A flat fee of R99.00 for courier & handling on all online orders will be charged on all orders.

  • To ensure correct delivery, a physical street address must be provided as the delivery address at checkout. All shipments are followed by an email to the customer with a parcel tracking number. Delivery takes 7 to 10 business days if goods are already manufactured and in stock. If goods are out of stock or need to be manufactured, Haus of Linen will contact you with an expected delivery date.

  • If you would like to place an order for delivery outside of South Africa, please contact Haus of Linen.

Return & Exchange Policy

RETURNS

  • We stand behind the quality of our product and will accept returns, provided the following conditions are met:​

    • We are to be contacted within 30 days of the goods being received

    • The product has not been used

    • The product has not been washed

    • The product has not been damaged or soiled in any way

    • The product is still in its original packaging

    • Haus of Linen do not accept returns on duvet inners, pillows, mattress or pillow protectors due to hygienic reasons

  • As per the Consumer Protection Act (2011), customers are permitted to return goods within a period of 6 months, in the case of a manufacturing defect. Haus of Linen reserves the right to have the product returned to us for inspection before a replacement is sent.

  • Custom-made items: Since each order is made to your individual specifications, we cannot accept any returns for any reason other than a manufacturing defect.

  • When contacting Haus of Linen regarding a return, please include your order number and reason for return on the correspondence.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You can contact us by email: info@hausoflinen.com for an address to return the goods.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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